These days, customers expect instant access to support, especially for products that are critical to their business operations. It gives them peace of mind that […]
How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a[…..]
If you have customers, you have to talk to them. But how you talk to them can make or break your business. If you want[…..]
Every good customer service professional knows that business is about more than closing a one-time deal. The best companies build mutually-beneficial relationships with customers that equate to a higher customer lifetime value — meaning, these customers are going to stick around for a while.
“This is Mateo.”
“Hi Mateo,” you say enthusiastically. “It’s Jessica from Marchbank … So, how was your weekend?”
“Great,” Mateo responds. ” … How was yours?” […]
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