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Global Customer Support Strategies From Top Experts [2021]

These days, customers expect instant access to support, especially for products that are critical to their business operations. It gives them peace of mind that […]

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Agile support: 9 principles to help your team provide personal support at scale

How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a[…..]

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12 Customer Service Engagement Software Tools to Grow Your Business in 2021

If you have customers, you have to talk to them. But how you talk to them can make or break your business. If you want[…..]

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Everything You Need to Know about Customer Lifecycle Management

Every good customer service professional knows that business is about more than closing a one-time deal. The best companies build mutually-beneficial relationships with customers that equate to a higher customer lifetime value — meaning, these customers are going to stick around for a while.

[…]

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68 Memorable Questions for Establishing and Building Rapport With Customers


“This is Mateo.”

“Hi Mateo,” you say enthusiastically. “It’s Jessica from Marchbank … So, how was your weekend?”

“Great,” Mateo responds. ” … How was yours?” […]

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7 Ways HubSpot Uses Surveys to Boost Customer Service


Surveys are a research tool that collects information and data through targeted questions.

[…]

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