It’s what you hope to get from your significant other, your beloved house pet, and your paying customers.
As your organization grows, IT support has to be more organized and efficient. Without a clear overview of what the problem is, who’s reporting it, and what its priority level is, it takes more time to resolve IT issues — as a result, operations will be bottlenecked within the company.
Successful businesses offer support at all levels of the buyer’s journey, from awareness in the beginning to advocacy at the end. Knowing what buyers need at each stage allows you to create support and multiple opportunities for positive engagement. In his article, “5 Tips to Get More Customers and Retain Them Too,” Dhaval Sarvaiya discusses the five stages of awareness, consideration, decision, retention and advocacy. Read the article for pointers on how to support your customers at each stage in the journey!
Did you know that the potato chip was invented by thinly slicing French fries? Or, that Play-Doh was designed to be a cleaning product until[…..]
For many, the word alone drums up memories of cheap “reality” television or empty political promises. And in a customer service or customer success context, the sentiment is similar.
Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks[…..]