Every good customer service professional knows that business is about more than closing a one-time deal. The best companies build mutually-beneficial relationships with customers that equate to a higher customer lifetime value — meaning, these customers are going to stick around for a while.
Your startup is gaining traction, and you’re bringing on an all-star team and board of advisors to help you build your company and want to offer them equity in exchange for their talents and services.
If you work 48 weeks in the year and spend a conservative 5 hours per week commuting to and from work, you are spending 240 […]
Studies have shown a direct link between happy people and their ability to feel and acknowledge gratitude. This is true in both our personal and professional lives. How happy are the people you work with? How happy are you?
In his article, “A Grateful Culture is a Healthy Culture. Here’s How to Create it,” John Hall writes about why and how to create a more appreciative company culture. One of Hall’s recommendations is to really get to know your team: “Authentic relationships are non-negotiable parts of a grateful culture,” he writes. When we value people for who they are—and not on the basis of what they do for you—then we’ve reached a different level of appreciation.
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When pursuing sales success, most companies agree relationships and effectively scaling process implementation are key. Learn more about 4 key themes for sales success with this infographic from @Microsoft: