To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying experience for their customers.
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Your business depends on your ability to delegate tasks and authority. We all know what delegation is, but let’s get this out of the way[…..]
B2B Marketer Pain Points, Performance, and Priorities for the Year Ahead: B2B Marketing Monitor54 percent of B2B brands face difficulty connecting with customers on the[…..]
Conversational intelligence tools — programs that use artificial intelligence to automatically record, transcribe, and analyze hours of sales calls — are becoming a staple of a growing number of sales organizations’ tech stacks.
Fire. We are told to look for “fire” in new sales reps so they’ll have a burning desire to find and close deals. And while drive is tremendously important, staying composed, focused, and motivated during long sales cycles requires more.